Support
Contact us
- Email support@topjow.org. You can write in English, Persian or Dari.
- Please include your phone model, its Android or iOS version, and the game's version, which is in Settings → About → Version.
- Found a clue or an answer that looks wrong? Send the chapter, the puzzle number and the clue. Every report is read.
How do I play?
Each clue sits inside the grid, in a cream cell, and its arrow shows where the answer goes. Tap a cell or a clue, then type with the game's Persian keyboard. The first launch opens a short tutorial; you can skip it and start the first puzzle straight away.
Hints and coins
Every puzzle is free. Coins buy optional hints: a letter or a whole word. You earn coins by solving puzzles and from a small daily gift, and you can buy them: on Android now, and on iPhone and iPad from version 1.1. From the fourth puzzle you open, the Coins page (tap your balance on Home) can also offer a rewarded video: watch it to the end for 25 coins, up to a daily limit. Watching one is always your choice. The explanation of a clue is free and never costs coins.
My progress or coins are gone
There is no account and no cloud copy: your boards, records and coins are stored only on this phone. Uninstalling the game, clearing its data or moving to a new phone leaves them behind, and we have no copy we could restore. Settings → Saving & recovery explains this in the game.
Purchases and refunds
The only thing sold is coin packs: on Android now, and on iPhone and iPad from version 1.1. The App Store or Google Play handles the payment and we never see it; refunds are handled by Apple (reportaproblem.apple.com) or Google (your Google Play order history), not by us.
The daily reminder
Turn it on, and choose its time, in Settings → Daily puzzle reminder. It uses your phone's local time. If the phone blocks the game's notifications, allow them in the phone's settings and turn the reminder on again. Battery saving can delay a notification a little.
Ads and privacy settings
- Ads are the rewarded videos above and, from version 1.1, an occasional full-screen ad as you leave a puzzle you have solved (never within your first five). There are no banners, and nothing interrupts a puzzle.
- Where it applies, Settings → Ad settings reopens Google's consent choices. On iPhone and iPad, tracking permission is in the device's Settings → Privacy & Security → Tracking.
- Settings → About → Crash reports and usage statistics turns both off at once.
- To delete data the game has already sent, write to us. Uninstalling the game deletes everything stored on the phone.
The details are in the privacy policy.